Covering almost every location
FAQs
Discover the magic of neoRide! Simplifying toll payments with a touch of brilliance. No more cash or tags, just your license plate. Experience hassle-free travel on covered toll roads. Join us today and redefine your journey!
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Download the app and register your vehicle
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Add a method of payment and we ask for a stored mobility credit
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Drive through tolls without stopping
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Your toll will be automatically charged in your neoRide app
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When your stored credit runs low, your method of payment will be replenished to bring your stored credit to a sufficient level to ensure we can settle your tolls or parking with the appropriate authorities.
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This ensures that you never need worry about payments and instead can focus on enjoying the open road.
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No, neoRide is a payment service that allows you to settle tolls without the need for a toll tag.
Yes, rental vehicles are supported in all states where we have coverage, excluding Texas. When adding your vehicle to your account, just select 'rental vehicle,' provide a rental end date and time, and you're ready to hit the road!
Most transactions are usually settled within 7 days, though some can take up to 2-3 weeks. This delay occurs because toll authorities manually verify each license plate to ensure accuracy. While some toll roads may require more time for processing, you can be confident that each toll is thoroughly checked to prevent errors. Once the verification is complete, you will see the transaction updated in your neoRide app.
Yes, neoRide is compatible with vehicles of any type.
Discover the extensive coverage of neoRide! From major highways to local bridges, neoRide has you covered. You can find detailed converage on our coverage page. With our convenient app, you can check if a specific toll road is covered before you travel. Say goodbye to worries and fines, and enjoy hassle-free travel with neoRide!
If you're currently utilizing another fleet service, please ensure to remove your license plate from that account before registering your vehicle with neoRide.
Invoices for outstanding balances related to tolls incurred before initiating your neoRide account may still be received directly from the toll agency.
When passing through toll points beyond neoRide's coverage area, adhere to the posted payment guidelines to avoid potential violations imposed by the toll agency. While toll agencies across the U.S. vary in management, we continually strive to expand the neoRide network and include more agencies every day.
Any transactions predating the registration of your license plate with neoRide should be resolved directly with the toll agency. Once registered with neoRide, all subsequent tolls will be handled through our service.
If you sell your current vehicle without transferring the license plate to your new vehicle, simply log in to your account, delete the old vehicle from your account and add the details of your new vehicle. You may add as many vehicles to your account as your membership allows.
Yes, you're welcome to include as many vehicles in your account as your membership permits. If needed, memberships can be upgraded at any time to accommodate additional vehicles.
neoRide enables you to register your vehicle, even if it has a temporary license plate. When registering, simply input the information exactly as it appears on the temporary plate.
For assistance, feel free to utilize the 'Help' feature within our app or use the Contact Us page on neoride.com.